What is CheckIn for?
Mondo CheckIn was born out of the COVID-19 pandemic. The national lockdown in Australia closed most businesses for four weeks as the country sought to reduce positive case numbers. At the end of the four weeks, many state jurisdictions released guidelines for how businesses needed to re-open to remain COVID safe. Collecting contact details of visitors to venues such as cafes and restaurants (to enable quick contact tracing) was one of many regulations that was put in place at the time.
Some states no longer require contact tracing and there are slight differences in the regulations for each state. It's important to be familiar with what applies in your state by visiting your state health department website. We really like this website for staying up to date https://www.healthdirect.gov.au/covid19-restriction-checker.
How much is it?
Mondo CheckIn is free for your first venue. If you need a solution for more than one venue, each additional venue is $10 per month and can be added by simply clicking on the Add Venue button in your portal and following the prompts.
What information do you collect?
Mondo CheckIn ensures that each visitor is asked for their name and email or phone number. We also track the time the contact details were provided, the venue and the venue address. We know this information from the QR code that is scanned.
How is the information stored?
We store all data locally on Amazon Web Servers. All connections use SSL and encrypted protocol to transfer and store data (in other words we have bank level encryption). We also comply with Privacy and Spam laws.
All of the contact tracing information we store is hashed.
What are the risks?
Mondo CheckIn is a product provided by MondoConneX. MondoConneX is a software company that specialises in engagement and data platforms for large organisations (we have had more than 5M transactional customers in the last 3 years). We have many large clients including airports, large transport corporations, shopping centres and some of Australia's largest e-commerce sites. While there are always risks with storing personal data, this is something we do all the time. It's what we're good at it.
How can the data be used?
Data collected for contact tracing purposes can only be used for that purpose. This is outlined in our Terms & Conditions when you register.
How long is the data held for?
How long the data is held is determined by each state jurisdiction. For most states this is 28 days, however, QLD currently requires that we hold data for 56 days.
How do I set up my venue in Mondo CheckIn?
On registering you will receive a login to your own portal. In here you simply add your venue details, along with an image of your logo or a picture of your venue. This picture is what your customers will see when they scan the QR code at your venue.
How do I download the QR code?
When you set up your venue, you will see an option to download the QR code. You can either download the QR code on its own or download "signage". If you choose signage it will download the QR code to an A4 page, so you can print it. It also includes instructions for your customers on how to scan it.
How can I see what my customers will see when they scan the code?
You can see your customer registration page at any time by going into your portal and clicking on the Reg page button for the venue.
I saw an Enable Marketing Consent in my portal. What does that mean?
We know many businesses are struggling through COVID and so we've provided an option for your loyal customers to opt in to communications from your venue once they complete their contact details (if they want to). This consent complies with Privacy and Spam laws, as it requires explicit opt-in from customers. It is also kept in a different part of your portal, separate from contact details collected for the purpose of contact tracing. The Marketing Consent option is available for a once off fee of $100 for all of your venues.
What if I am contacted to provide contact details for contact tracing by the government?
You will have noticed that all of the information in your contact tracing database on your portal is hashed. This is to ensure the information is not used for a different purpose. If you receive a request for the data by the government, you need to go into the contact tracing database of your portal and:
- Select the date range, venue and click update
- Select the Export CSV button
- You will see a pop up confirming the information has been requested
- Select Yes
We are automatically notified when you elect Yes. We will then contact you for confirmation and provide the data once we receive this notification.