This release includes new functionality to enhance usability of MondoMenu for venues and customers, as well as some small bug fixes.
Ability to add Marketing Opt-in: This allows your customers to opt in to receiving communications to you following the purchase of items from your menu. To enable this option for your customers simply select “Marketing Database” in your MondoMenu portal and “Yes” to Enable Marketing Opt-in. You’ll also need to add your logo in your venue details which will be displayed as per below.
Once enabled the details of customers will be displayed in the Marketing Database section of your portal, ready for you to upload into your CRM or marketing email tool.
Modification and recommendation groups: This new feature allows you to create centralised lists of modifications and recommendations that you can then link to multiple items in your menu. For example, if you had standard sides that were attached to every burger in your menu, you would simply set up a modification group called “Burger sides” once in your central list, and you would then link that modification group to all of your burger products.
This change makes it much easier for you to apply the same modification or recommendation across multiple menu items. It also means that when you need to make a change to the modification or recommendation (such as price), you can do so from your central list and all changes will be automatically passed through to linked products.
Tipping: As a venue, you can now select whether you want to allow a tipping option to be added when a customer places their order. You can choose 3 tipping options. To enable this option for your customers, go to your Venue Settings > Service Options and select “Yes” to “Do you want to allow your customers to provide a tip?” You can then insert the 3 tipping options you want to provide.
When customers purchase from your menu, they will be provided with the option to tip before making payment.
Ability to change the payment processing fee charged to customers: Currently venues only have the option to pass on a 1.75% payment processing fee. This change provides you with the flexibility to pass on any payment processing fee % amount up to 1.95%.
Ability to scroll the menu outside of operating hours: When the menu is not available (because the venue is not open), the customer will now be alerted to when the venue is next open and will be able to browse (but not order from) the menu.
Fixes:
Issue: If table number was not entered when required, the platform would “hang” and the customer would need to hit the “back” button to insert the table number. This has now been fixed and the table number field has been made more prominent for customers so they don’t miss entering it.
Issue: Scanning from a QR code reader instead of a camera app does not save customer details. Using a QR code reader is no longer required to scan QR codes. In fact, when customers do this it means their details can’t be saved for next time because they are not opening the menu in their browser. This change will alert customers who try to open your menu using a QR code reader, that they should open it in their browser. The message provided to the customer when this happens includes a link that can be pasted into the phone browser, so they know exactly what to do.
If you have any questions around these updates or encounter any issues following the release, please let us know at support@mondoconnex.com or if urgent get in touch directly with your MondoMenu Onboarding Consultant.