This release includes the introduction of tabs for venues that want to book out space. This function allows the venue to create a minimum spend for a group and allow the group to order from a tab that has been set up by the venue for the tab owner.
This functionality will be extended to allow tabs to be created directly by a custom to be created in early 2021.
How it works:
To enable tabs, go into your Venue Settings>Service Options and answer “Yes” to “Do you want to enable customer tabs?”
Once you have enabled tabs, head to your Tab Management section and select “Create new Tab”. Complete the mandatory fields. You can also enter credit card details here if you have them, or you can let the customer complete this detail.
Once the tab is created, you will see it in your Tab Management screen with a status of “Await confirmation”. At the same time, the tab owner will be sent an email requesting confirmation of the tab and payment details. Note: The credit card used for payment will not be pre-authorised until 15 minutes prior to the tab start time. This means you must set up a tab at least 15 minutes in advance.
Updating the tab prior to start time
Details for the tab can be updated up until 15 minutes before the tab start time. Prior to this, the venue can update the email, phone number, tab open date and time, the tab amount or the minimum tab amount.
During this period, the tab owner can also update the email, phone number, tab amount (provided it is higher than the minimum tab) and credit card information.
Setting up the tab (tab owner)
The tab owner will receive a confirmation email with a link that will provide the code for the tab that they can share with those in the group (by selecting copy code & instructions). Through the link the tab owner can also stay up to date with the remaining tab amount. They can also increase the tab.
Ordering using the tab
When making an order using a tab, the customer simply selects “Pay with tab” in the select payment method screen. When they hit “Next”. They will be asked for tab code (as the venue you can also see the tab code on your tab management screen in case customers forget!).
The rest of the order process is the same - except that any patrons ordering from a tab cannot leave a tip.
Staying up to date on the tab
The tab owner will be able to track the status of the tab through the link in their email. When the amount purchased is within 20% of the tab limit, the tab owner will be sent an SMS.
As a venue you can also see the tab details in your tab management section of the portal.
Closing the tab
The tab can be closed by the tab owner by selecting close tab or by the venue by selecting close in the portal.
Refunds are not available on tabs at the moment and (if required) will be handled by MondoMenu. Please get in touch if this is required.
Questions or feedback?
If you have any questions around these updates or encounter any issues following the release, please let us know at support@mondoconnex.com or if urgent get in touch directly with your MondoMenu Onboarding Consultant.