Happy New Year to all of our customers!
Our first release of 2021 includes the following major enhancements:
Ability for customers to check in for contact tracing and order from the menu while scanning the same QR code
Ability for customers to submit device details directly to Mondo when experiencing issues
Ability for venues to add an average order time (including different times for peak periods) and have this displayed to customers
Ability for venues to progress food and drinks through order status separately
Ability for venues accepting post paid orders to be able to apply a $ discount (in addition to a % discount)
CHECK IN AND ORDER FROM THE SAME QR CODE:
This feature allows customers to scan the same QR code to register their details for contact tracing (via the Mondo CheckIn application) and to order from your menu.
Before enabling this option, please ensure you have uploaded a logo image in your venue settings page (as well as a banner image). Make sure these are quality images and meet the dimensions shown in the portal as these will be seen on the screen displayed to your customers.
If you already have Mondo CheckIn set up for your venue:
Go to your portal and select “Contact Tracing” in your left hand menu
Select “Link Account”
Enter your Mondo CheckIn username and password and select Link Account
Switch the toggle for “Enable contact tracing” to ON
Choose your CheckIn venue
If you DON’T already have Mondo CheckIn set up for your venue:
You will need to register your venue for Mondo CheckIn (note your first venue is free).
Go to your portal and select “Contact Tracing” in your left hand menu
Select “Sign up for free” and follow the prompts to sign up for Mondo CheckIn
Go back to your portal and select “Link Account”
Enter your Mondo CheckIn username and password and select Link Account
Switch the toggle “Enable contact tracing” to ON
Choose your CheckIn venue
How do customers sign in and order from the menu?
If you have contact tracing enabled, your customers will see the following screen on scanning the QR code for your menu. From here they can register their contact details or order straight from the menu (if they’ve already checked in).
After registering they can go straight to your menu from the Thank You page:
ABILITY FOR CUSTOMERS TO SUBMIT DEVICE DETAILS
This feature allows customers to submit details directly to Mondo if they encounter an issue using their phone to order via the MondoMenu platform. Because there are so many different versions of phones, software and browsers now available, it can be difficult for us to recreate some issues and fix them.
Moving forward, if customers report any issues to you, you can advise them to “report a bug”. To do this you simply ask them to tap their screen (while anywhere in Mondo Menu) in quick succession 4 times. In doing so, the following screen will appear, prompting them to enter details and send a report to us. This report automatically includes the details we need, such as the device model, software version and browser information.
ADD AVERAGE ORDER TIME
Average order time can be helpful for your customers to know how long they could be waiting for their order. You do not have to display the average order time, but we do suggest you do this if you intend to offer takeaway/pickup or delivery service options.
You can access this feature by going to your Venue Settings>Wait Times. Here you can include what your normal average order time is and then add different waiting times for peak periods. This information will only display to your customers if you switch the toggle for “Show wait time to customers” to ON.
In the example below, you can see that this venue has an average order time of 15 minutes, but this increases to 25 minutes at peak times on weekdays and 30 minutes to peak times on weekends. On weekends there are also two peak periods.
You can also change the wait time directly from your Order screen if you are in service and need to update it for the current period.
In the example below, the wait time is originally 15 minutes, but is updated by clicking on the wait time, selecting the new wait time and selecting how long you want the new wait time to apply for.
How do customers see the wait time?
If you choose to show the wait time, customers will be able to see it on their “View Cart” screen - before they place their order.
PROGRESS FOOD & DRINKS THROUGH SEPARATELY
Most venues have a separate area for preparing food vs drinks and so it makes sense that staff managing orders can progress food and drink items through each “status” independently.
In the below example, you can see the kitchen has switched on a “view” that shows food only. Even though there is also a drink on this order, the kitchen is able to progress the food items through from a status of preparing to “food served”.
Similarly the bar is able to progress drinks through to a served status when viewing only the drinks on their order screen.
The entire order will be removed from both “Live Orders” screens once all of the food and drinks on the same order have been progressed to served.
ABILITY TO APPLY A $ DISCOUNT FOR POST PAID ORDERS
Venues offering a postpaid service option are currently able to apply a percentage discount to either food, drink or the total bill. To make applying discounts even easier, venues will now also be able to apply a dollar discount. This feature is available in the order screen for postpaid venues.
In the example below, the customer has placed an order for 2X chips and a drink. The wait staff have then applied a $ discount.
How do customers see the discount?
The discount is displayed as a separate item in the order receipt and the tax invoice.
Questions or feedback?
If you have any questions around these updates or encounter any issues following the release, please let us know at support@mondoconnex.com or if urgent get in touch directly with your MondoMenu Onboarding Consultant.