MondoConneX

MondoMenu allows you to offer discounts to customers by creating discount codes. Customers enter the discount code on the cart page before placing their order.

There are a range of discount types you can create such as a percentage off discount, dollar amount discount, price change or a buy X, get Y offer. You can also apply a range of discount rules to control how and when a discount code can be used.

To create a discount code, go to the Discounts page under the Marketing dropdown and click the Create discount 

button.

Discount codes

The first thing you need to do is select if you would like to provide a generic or unique discount code to customers.

Generic code

Every customer will use the same code to redeem the discount. Unless you plan to link the discount to a Post-purchase campaign, this is the option you should select. See our article on Post-purchase campaigns for more information.

Share generic discount codes with customers however you like. You can place them on signage around your venue, post them on social media, or send them out to people on your email marketing list. Learn how to set up an email marketing list with MondoMenu.

You can allow customers to use generic codes as many times as they like, or set usage limitations. If you create a staff discount that has no usage limitations, it's a good idea to change the code frequently to prevent it from being shared to people it's not intended for. You can change the code at anytime.

Unique code

Unique discount codes can ONLY be used when they are linked to a post-purchase campaign within MondoMenu. For a unique code to be generated, a customer needs to opt-into a campaign. You will also need to enable SMS notifications for any campaign your discount is linked to for customers to receive their code. Campaigns are designed to drive customer loyalty as customers will only receive a discount code when opting into a campaign after placing an order.

You will need to create a discount code prefix (this is the first part of the code that will be the same for all customers). The second half of the code will be unique for each customer and is generated automatically. Since it's a unique code, it will only work for one person, for one order. Unique codes give you greater control over who uses them as they can't be shared with others.

Discount types

There are four types of discounts you can create and each have their own unique settings. 

Below are some examples of the discounts you can create with each type.

Percentage off discount examples:

• 10% off main meals 
• 20% off drinks on Wednesday nights
• 10% off your entire order
• 25% off your order when you spend $200
• 5% off drinks when you spend $100
• 20% staff discount

See how to create a percentage off discount

$ Amount off discount examples:

• $5 off all mains
• $10 off your order when you spend over $100
• $5 off select pizzas

See how to create a $ Amount off discount

Price change examples:

• Select main meals for $18 (instead of RRP)
• Happy hour - $12 cocktails (instead of RRP)
• $15 pizzas on Monday nights (instead of RRP)

See how to create a Price change discount

Buy X, get Y examples:

• Buy any two pizzas, get the third pizza free
• Buy a coffee, get the second coffee for $1
• Buy a burger, get the second burger 50% off
• Get a free drink when you purchase a burger and chips

See how to create a Buy X, get Y discount

Managing discounts

Your discounts can be managed on the Discounts page. The following information is displayed here:

Discount name: The name you gave the discount.

Discount code: The code customers will enter to apply the discount.

Discount type: Percentage off, $ amount off, etc.

Status: This will tell you if the discount is currently available for customers to use (Active). The status will change to inactive if it is no longer valid, If the redemption limit is met, or if the current time is outside of the valid day/s hour/s for the discount.

Redemptions: The total number of customers who have used the discount. 

You can edit the details of a discount at any time by clicking on the discount name.

Discounts stats

To review your discount stats, go to the Offer stats tab on the Post-purchase campaigns page. You will see how many customers redeemed the discount code along with a list of customers who redeemed.

If your discount is linked to a Post-purchase campaign, you will also see how many people saw the campaign and how many people opted-in.